There are many reasons an order could be placed on hold. If an order is on hold, it will be prevented from shipping from the warehouse which could negatively impact customer SLAs. This article will outline how to manage orders on hold, including how to clear holds so that an order can be shipped.
Reasons Orders are put On Hold
- There may be an order that you don't wish your 3PL to fulfill. The quickest way to indicate that is to place the order on hold.
- Holds can also be imported from your store, requiring you to release the hold or provide further direction.
How to Manage Orders on Hold
1. In the Portal Dashboard go to Orders.
2. Find the Order you wish to put on hold and click on it to open the Order Detail page.
3. From the Order detail page go to the top right - the blue dropdown button will give you the option to place the order on hold.
Both applying and releasing holds can be done on a case-by-case basis or in bulk.
You can remove the hold by clicking on the remove hold option. The button is on the upper right hand corner of the order detail page.
NOTE:
- To cancel, change or put a client hold on orders you may need to do it by a certain time before the scheduled time to ship. Contact your 3PL account manager to learn about it.
- Read more about when to edit your orders HERE