Overview: 3PL Client Portal
The 3PL Client Portal is an easy-to-use, self-service interface for your clients' child accounts. It has no ShipHero branding, so your clients won't be confused about which WMS you use—and you can add your own branding instead.
The two main elements you can brand are:
- URL: Add your company name to customize the subdomain (e.g., yourname.shipsfor.us).
- Branded UI: Feature your company logo on the portal, invoices, shipping orders, labels, email communications, and more.
If you want a customized subdomain URL, contact your Account Manager to verify availability.
3PL Client Portal Capabilities for Clients
Your clients can:
- Manage shipping plans for easier inbound shipments.
- Manage inventory to see what products are in the warehouse.
- Manage orders for outbound activities like shipping goods to customers. This includes managing orders from a connected store, creating single orders, uploading orders in bulk, merging orders, and more.
- Manage returns for simpler support of returned orders.
- Access reports to stay up to date.
- Use the Knowledge Base: ShipHero's Knowledge Base articles are duplicated into the portal so child accounts can self-serve.
Opting In to the 3PL Client Portal
Contact your Customer Success Manager to enable the portal for your account. When you invite clients, a login wizard guides them through their initial setup.
Choosing Warehouse Access in the 3PL Client Portal
When you invite a new 3PL client from your 3PL console (app.shiphero.com), you choose which warehouse (or warehouses) they can join and view in the portal.
3PL Client Portal vs. app.shiphero.com for Current Clients
No, the portal does not replace app.shiphero.com. Current clients can use both interfaces side by side, but only for a limited time—we plan to sunset app.shiphero.com for 3PL clients over the next 24 months.
New 3PL clients will use only the 3PL Client Portal and won't have access to app.shiphero.com.
3PL Client Portal Feature Parity with app.shiphero.com
Not exactly. The portal is a streamlined, self-service experience, so some screens and features differ from app.shiphero.com. We believe these changes offer real benefits over the original interface.