Your account may need to be pre-approved for returns before getting started.
- In your account, search the Orders tab for the order you want to return.
- Click More Actions and select Create Return.
- Select the product and quantity to return.
Enter the customer's shipping address, then choose whether to return the product to our warehouse or your own location.
The return address field cannot be changed.
- Optionally, generate a return label for the customer.
- Once created, you can track it on the Returns tab.
Return Status Keywords
- Paid Return: Customer returns using a shipping label we generated.
- Self Return: Customer returns using their own shipping label.
- Return to Sender (RTS): Original package was refused or undeliverable and returned to the warehouse.
- Pending: Return has not yet been received or processed by the warehouse.
- Warehouse Complete: Return was received and processed — you can now initiate a refund or exchange.
- Complete: Returned was shipped back, received by the warehouse, return/exchange completed.
Important
Processes and statuses may vary by 3PL. Be sure to follow your 3PL's specific guidelines.