A tracking number is assigned to each package when it ships. The tracking link in an order redirects to the carrier's website, where delivery status is available to check.
- If a store is connected, tracking numbers are pushed directly to that store so your customers receive the tracking link automatically.
- If no store is connected (API or manual), tracking links are available on each individual order in the portal.
Orders fulfilled with a generic label will not have a tracking number assigned. The order will still appear in the shipment report, but without a clickable tracking link.
Tracking links are also available in the Reports tab under Shipments, and reports are able to be downloaded if needed. 